FAQ's

What is Al-Anon Literature?

Al-Anon literature focusses on helping family and friends of Alcoholics. You can see a wide variety of literature available on this website. It ranges from pamphlets to books.

Some literature is focused on getting the Al-Anon/Alateen message out to those who need help and are unaware that help exists. Other literature helps existing members of Al-Anon and Alateen further their recovery from the affects of someone else’s drinking.

Who buys Al-Anon literature?

Al-Anon and Alateen literature is purchased by a wide variety of people. Some people purchase literature for themselves, to help them recover from the affects of some else’s drinking. Others purchase it to assist people they know, or have come in contact with, or who might benefit from Al-Anon or Alateen. Some organizations, institutions, and professionals also purchase it to assist people they work with.

What is Conference Approved Literature (CAL)?

It is Al-Anon and Alateen literature that has been written by Al-Anon and Alateen members. Written submissions are reviewed by a committee of Al-Anon members to ensure that they adhere to Al-Anon principles. Once approved, the material is published with the CAL logo. It is usually printed on the back of pamphlets and/or on the first few pages of books. If it doesn’t have the CAL logo, it is not Conference Approved Literature.

Look for this logo: CAL Logo




What is the Al-Anon Central Service Office of Alberta (ACSOA)?

We are the Al-Anon Book Store for Alberta, NWT, and the Southeastern part of British Columbia. We chose this name when we began operations back in the late 1970s.


Are you a for profit organization?

No.  Our Al-Anon Bookstore (and The Al-Anon Central Service Office of Alberta (ACSOA)) is a not-for-profit organization. We aim to cover our costs and have a prudent reserve on hand to continue operations during any slow times. Surplus funds would be directed to Al-Anon Area 80 (also not-for-profit) which use the funds to support the world wide fellowship of Al-Anon i.e. creating new literature, public service announcements, public outreach initiatives, etc.


Purchasing Info:

How can I order Al-Anon or Alateen literature from you?

You have a few options:

1. Use our on-line ordering system. Browse our website, and choose the quantity of each item you want to purchase, add it to your shopping cart, and once you are done shopping, proceed to the check out. At the check out you have the option of providing credit card payment information to us securely on-line, or alternatively send it by phone. You can also send a cheque or money order made payable to:

Al-Anon Book Store
303 Forge Road SE
Calgary, AB
T2H 0S9

2. Complete an order form and mail it to us at:

Al-Anon Book Store
303 Forge Road SE,
Calgary, AB
T2H 0S9.

You can pay as outlined on the order form.

3. In person at our store:

Al-Anon Book Store,
303 Forge Road SE
Calgary, AB
T2G 0A2

Wednesday and Thursday 9:30 AM – 4:30 PM


Is my on-line payment information secure?

Yes. Our e-commerce provider (Shopify.ca) meets all 6 categories of PCI standards

This compliance extends to all online stores powered by Shopify

Maintain a Secure Network

Protect Cardholder Data

Maintain a Vulnerability Management Program

Implement Strong Access Control Measures

Regularly Monitor and Test Networks

Maintain an Information Security Policy



What form of payment do you accept?

We accept:

Visa
Mastercard
Debit – when you visit our store in person
Cash - when you visit our store in person


Do you accept Cash on Delivery (COD) orders?

No, we are unable accept COD orders.

What is your return policy?

Defective goods exchanged for the same item only.

Returns (for credit or refund) accepted within 90 days for literature in unmarked, saleable condition.

Returns need to be accompanied by an Al-Anon Bookstore sales invoice